If something has gone wrong, or you simply need clarification on how something works, we want to hear from you. The contact channels listed on this page connect you directly with the team responsible for your account — not an automated system that passes you around indefinitely.

What our support team can resolve

The people who handle your messages are authorised to deal with account queries, bonus and wagering questions, deposit and withdrawal issues, identity verification, and responsible gambling requests. If your question sits outside their remit — for example, if it involves a technical dispute that requires escalation — they will tell you clearly and explain the next step rather than leaving you waiting without an answer.

To help us resolve your query in a single exchange, please include your registered username or the email address on your account, a clear description of the issue, and — where relevant — the date, time, and approximate amount involved in any transaction. The more specific you are, the less back-and-forth is needed on both sides.

Responsible gambling requests

If you are contacting us about a deposit limit, a cooling-off period, or self-exclusion, we treat those requests with priority and without question. You do not need to give a reason, and we will not attempt to dissuade you or offer an alternative. Once a self-exclusion is in place, it cannot be reversed during the agreed period. If you are in the UK and reaching out about any of these measures, you are fully supported and we will act on your request promptly.

Formal complaints are handled differently from routine queries. If you raise a complaint and feel the response you receive does not resolve the matter fairly, you have the right to escalate it. Our licensing authority is the Anjouan Gaming Authority, and details of the escalation process are available on request. We will not close a complaint without giving you a clear written outcome.

One thing worth knowing before you get in touch: we will never ask you to share your password, your full card number, or any security credentials over email or chat. If you receive a message claiming to be from us that asks for any of those details, do not respond to it — contact us through the channels on this page and let us know immediately. Protecting your account is a shared responsibility, and we take our side of it seriously.

Use the contact details on this page to reach us. We read every message and respond through the same channel you used to write to us.