This Privacy Policy explains how Crown Jewelz, operated by Excite Ultra Media Ltd, collects, uses, stores, and protects your personal data when you use our web platform. These practices apply fully to players residing in the United Kingdom. By creating an account and using our services, you agree to the handling of your information as described below.

What We Collect and Why

When you register an account, we collect information such as your full name, date of birth, email address, residential address, and payment details. This information is necessary to verify your identity, process deposits and withdrawals, and meet our obligations under applicable licensing and anti-money laundering requirements. During transaction processing, we also record payment method details and transaction histories to maintain accurate financial records and resolve any disputes that may arise.

We also collect technical data automatically when you access our web platform. This includes your IP address, browser type, device identifiers, and session activity logs. We use this data to maintain the security and stability of the platform, detect suspicious behaviour, and ensure that our services function correctly across different browsers and devices. Cookies are used to manage your session, remember your preferences, and support site performance. You may adjust your cookie preferences through your browser settings, though doing so may affect certain aspects of your experience.

How We Protect and Share Your Data

We take the security of your personal data seriously. All data transmitted between your browser and our platform is protected using 256-bit SSL encryption. Your information is stored on secure servers with restricted internal access, meaning only authorised personnel with a legitimate operational need may view your records. We do not sell your personal data to third parties under any circumstances.

There are limited situations in which we may share your data with external parties. These include payment processors and gateways that handle your transactions, identity verification services we use to confirm your details during registration or at any point required by our compliance obligations, and regulatory or law enforcement authorities where we are legally required to disclose information. Any third party we work with is required to handle your data securely and in accordance with applicable data protection standards.

We retain your personal data for as long as your account remains active. Following account closure or a period of inactivity, we retain your records for the duration required by our licensing authority and applicable legal obligations. Once that retention period has elapsed, your data is securely deleted or anonymised.

You have the right to request access to the personal data we hold about you, to ask us to correct any inaccuracies, or to request the removal of your data where no legal obligation requires us to retain it. To exercise any of these rights, please contact us through our customer support channels. We will respond to your request within a reasonable timeframe. If you are not satisfied with how we handle your data, you have the right to raise a concern with the relevant data protection authority in the United Kingdom.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will notify you through a notice on our web platform or by email. We encourage you to review this page periodically to stay informed about how we protect your information.